To exercise the right to cancel the purchase-sale agreement concluded at https://paliesiausdvaras.lt/ and return the ordered and purchased goods, the Buyer must clearly inform the Seller by mail or email within 14 days of the date the goods were delivered to the Buyer, and must return the goods to the Seller in the established manner no later than 7 (seven) days from the date the Seller was informed of the cancellation.
If the Buyer cancels the purchase-sale agreement and returns the goods, the amount paid is refunded to the Buyer:
- if the Buyer paid for the goods by an advance bank transfer or via an electronic banking system, the money is refunded by transferring the paid amount to the Buyer’s (the payer’s) account within 14 (fourteen) calendar days from the date the goods are returned;
When returning goods, it is necessary to provide the VAT invoice (or its number), a cash register receipt, or another document confirming the purchase and sale of the goods (e.g., a payment card account statement), along with the order number. The conditions for returning goods are arranged individually by email at koncertai@paliesiausdvaras.lt or info@paliesiausdvaras.lt, or by phone at +370 626 82 760
Can tickets be returned?
Tickets can only be returned if the event has been canceled, the date or location of the performance has changed, or with the consent of the event organizer.
Tickets may be returned by contacting the event organizer by email at koncertai@paliesiausdvaras.lt.
Refunds for tickets may be issued in exceptional cases if the event organizer grants the ticket distributor such authorization (should any issues or claims arise, please contact the event administrator).
If you have any questions regarding ticket returns, please contact the Paliesius Manor customer service center by phone at +370 626 82 760 (during business hours).
Need to return tickets for a canceled or postponed concert?
You can find all information regarding canceled or postponed events on the website at www.paliesiausdvaras.lt;
If you experience any difficulties returning your tickets, please write to us by email at koncertai@paliesiausdvaras.lt, providing your ticket number(s), full name, and bank account number. We will refund the money for the tickets to your specified bank account within 7 business days of receiving this information.
If an event is canceled or rescheduled, the organizer is obligated to refund the money paid by the Buyer. The organizer may present the Buyer with alternative options (e.g., tickets to another event), but the Buyer ultimately decides which option best suits their needs.
In all cases, the Buyer retains the rights arising from the sale of defective goods, as stipulated by the legal acts of the Republic of Lithuania.